1. Quotes & Pricing
- All quotations are based on the information provided by the client.
- Prices are starting from and may vary depending on the size of the property, its condition, accessibility, and the level of cleaning required.
- If the property is found to be significantly dirtier than expected, heavily soiled, contains excessive grease, mould, pet hair, construction dust, or excessive clutter, additional charges may apply.
- Any additional charges will always be discussed with and approved by the client before any extra work is undertaken.
2. Booking Deposit
- A 10% non-refundable booking deposit is required to secure all Deep Clean and Bond Clean appointments.
- The deposit will be deducted from the final invoice.
- Bookings are not confirmed until the deposit has been received.
3. Cancellations & Rescheduling
- Cancellations made more than 48 hours before the scheduled appointment may transfer the deposit to a future booking.
- Cancellations made within 48 hours of the appointment will forfeit the booking deposit.
- Same-day cancellations or if our team cannot gain access to the property may incur a cancellation fee.
4. Access to the Property
The client is responsible for ensuring:
- Safe access to the property.
- Electricity and running water are available.
- Pets are secured during the service.
- Parking is available nearby where possible.
If our team is unable to commence work due to lack of access, a call-out fee may apply.
5. Deep Clean Services
A Deep Clean is designed to provide a comprehensive clean but does not restore damaged, permanently stained, mould-damaged, or deteriorated surfaces to a like-new condition.
Some stains, mineral deposits, rust, mould staining, paint marks, scratches, and permanent discolouration may remain after cleaning.
6. Additional Time
If additional services are requested on the day or the property’s condition requires substantially more labour than quoted, we will provide an updated price before proceeding.
7. Satisfaction Guarantee
If you are not satisfied with any aspect of your clean, please notify us within 24 hours.
We will happily return to rectify any missed areas that fall within the agreed scope of work.
This guarantee does not cover:
- New dirt after the clean
- Damage or wear and tear
- Items outside the agreed scope
- Permanent staining or deterioration
8. Payment
Unless otherwise agreed:
- The remaining balance is due immediately upon completion.
- We accept Bank Transfer, PayID and EFTPOS.
- Late payments may incur administration fees.
9. Bond Cleaning Guarantee
Our Bond Cleaning Guarantee applies only where:
- The entire property has been cleaned by PrimeNest Cleaning & Inspections.
- The property has not been occupied after the clean.
- Utilities remain connected.
- We are notified within 7 days of the final inspection.
- We will return once to rectify cleaning-related issues identified by the property manager.
The guarantee does not cover:
- Damage
- Maintenance issues
- Fair wear and tear
- Pest control
- Carpet cleaning completed by another provider
10. Liability
PrimeNest Cleaning & Inspections is fully insured.
While every care is taken, we cannot be held responsible for:
- Pre-existing damage
- Loose fittings
- Poor-quality paint that peels during normal cleaning
- Worn grout, silicone or caulking
- Existing scratches or damage to surfaces
11. Health & Safety
Our cleaners reserve the right to refuse or stop work if they encounter:
- Unsafe conditions
- Hazardous materials
- Aggressive behaviour
- Illegal substances
- Biohazards
12. Additional Services
The following services are quoted separately unless included in writing:
- Carpet steam cleaning
- Pest control
- Exterior windows
- Pressure washing
- Blind cleaning
- Upholstery cleaning
- Heavy rubbish removal
Our Promise
At PrimeNest Cleaning & Inspections, we pride ourselves on delivering reliable, detailed, and professional cleaning services. Our goal is to exceed your expectations while providing transparent pricing and exceptional customer service.